Each product presented to you is handmade by artisans in Europe. Therefore production and shipment may take up to 4-6 weeks. This may even take longer due to COVID-19 pandemic. You will be informed about your shipment process by e-mail once the purchase is completed.
The goods will be shipped to the delivery address provided by the Buyer. The seller will make every effort to ship the goods immediately after receipt of payment. The buyer will receive a confirmation by e-mail when the goods are shipped.
Standard shipping within Austria costs EUR 5.90. For deliveries to other countries of the European Union and Switzerland, the shipping costs are EUR 15.90. For deliveries outside the European Union, the shipping costs are starting from EUR 25.90.
Please be reminded that each product is handmade and will be occasionally ordered upon request. This means the delivery period may vary from 4-8 weeks. The delivery time for standard shipping within Austria is between 1-3 business days once dispatched. However, the seller cannot guarantee this. Please do count on longer delivery periods due to Covid-19, pandemic, and other unforeseeable force majeure situations.
From an order value of EUR 500.00, deliveries to Europe are free of charge. If the order value falls below EUR 500.00 due to returns, the buyer must pay the above shipping costs. These will be retained by the seller immediately.
From an order value of EUR 500.00, deliveries to Germany and Switzerland are free of charge. If the order value falls below EUR 500.00 due to returns, the buyer must pay the above shipping costs. These will be retained by the seller immediately.
If delivery to the buyer is not possible and the goods are sent back to the seller, the buyer bears the cost of unsuccessful shipping. Also, an incorrect address information is at the expense of the buyer.
ATTENTION PLEASE: Customs duties and order processing fees may apply in individual countries in particular outside of the European Union . Buyer hereby agrees to pay all the customs related charges and fees in their individual countries .
Right of withdrawal and warranty:
In accordance with § 11 FAGG, the buyer is entitled to withdraw from the contract within 14 days from delivery of the goods. For this purpose, it is sufficient if the buyer returns the goods within 14 days to the seller unworn in the original condition. The costs for the return shipment have to be paid by the buyer.
The return address is as follows:
Upon receipt of the returned goods, the seller will refund the purchase price excluding shipping costs. The shipping costs will not be reimbursed by the seller.
The contract concluded between the buyer and the seller is subject to the statutory warranty provisions. If the buyer discovers a defect in the goods, he must immediately contact the seller.
ESTIMATED TIMES OF ARRIVAL IF PRODUCT IS AVAILABLE AND ONCE DISPATCHED
⭐︎ Standard shipping:
- USA: 15-25 working days
- Canada: 15-25 working days
- Australia: 15-25 working days
- Europe: 5-10 working days (depending on destination)
- Austria: 1-3 working days
- Rest of the world: 15-30 working days